Returns & Refunds

If for any reason you are not completely satisfied with your purchase we will find this hard to believe and will shower you in many ways to help change your mind.

Actually, woops, the legal guys said that we can’t do that. Instead, we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at hello@lohy.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues.

We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit and therefore we advise you insure your parcel. LOHY. Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

To organise a return, please shoot an email to our customer service squad via hello@lohy.com.au .