Shipping Policy

Processing time

All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; we'll notify you by email if there's a significant delay.

Shipping rates and delivery estimates

Shipping charges for your order are calculated and displayed at checkout.

Delivery times are estimates from the date of shipping, not the date of order, and start after processing time. Delivery delays can occasionally occur.

International shipping

We currently ship internationally to the United States. All shipments to these destinations are Delivered Duty Paid (DDP): applicable customs duties, taxes, and import fees are collected at checkout and included in the price you pay, so you will not be charged additional fees on delivery. If we expand to new markets or product lines where this isn't the case, we'll update this policy and make it clear at checkout before you complete your purchase.

Shipment confirmation and order tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number. The tracking number will be active once collected by your local courier.

Customs, duties, and taxes

LOHY is not responsible for any customs delays caused by the destination country's customs authority.

Damages

LOHY is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Missing or lost packages

If your tracking shows delivered but you have not received your order, please contact us at hello@lohy.co within 15 days of the delivery date so we can investigate with the carrier.

Questions

If you have any questions about our shipping policy, please contact us at hello@lohy.co.